My daughter and I waited for four hours and fifteen minutes for her State ID. We had all the compulsory paperwork and we arrived on time. We stood for a few hours and sat for an hour. We saw so many interesting people come and go: old, not so old, with kids, with spouses & significant others, coughing and sneezing people and even a man who talked to himself the entire time (he was one in front of us.)
I do not understand why it takes so long. Even getting a driver’s license took less time.
What I do think is that the employees there are courteous, hard-working, patient and steady. They never took a break or shut down their line (like many post office workers do.)
She now has her Hawaii ID and the knowledge that if she loses it, she’ll have to go thru that again.